How to Make a Claim

GAP and Excess Insurance call: 01803 416 283
Mon-Fri, 9am - 5pm
or email [email protected] stating that you wish to make a claim and include your name, contact number and your vehicle registration number or GAP policy number.

Learner Driver call: 0333 555 5909, 24 hours a day, 7 days a week

How to Cancel Your Policy

Please call us on 01803 416283 Mon-Fri, 9am - 5pm.

Or email [email protected] stating that you wish to cancel your policy and include your name, contact number, your policy number and the reason you wish to cancel.

Complaints Handling Procedures

We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens:-

• Write to the Managing Director at: Choose Your Insurance, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR.
• Or phone 0330 111 3998.
• Or email [email protected].

We will acknowledge your complaint within three working days of receiving it.

Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.

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If you require a copy of any information, including policy terms and conditions, in large font or audio material please call us on 01803 416 283 or email [email protected]. If you are deaf or have a hearing impairment or you have difficulty with your speech, you can access the Next Generation Text (NGT) service’.