About Us

About Us

Welcome to Choose Your Insurance. We are a UK based company with offices in London, South Devon and the Midlands. We set up Choose Your Insurance to assist customers who are looking for those additional insurance products that provide that extra peace of mind. We wanted to create a website that was easy to use and allowed you to purchase great value products in your own time and at your convenience.

Choose Your Insurance is a trading name of Virtual Insurance Products Ltd. We have over 40 years experience and supported by some of the biggest names in the insurance market.

Customer service is a key aspect of our business and we welcome your comments and feedback, please feel free to contact us on [email protected]

FCA Regulation

Virtual Insurance Products Ltd are directly authorised by the Financial Conduct Authority (FCA) and you are protected by the Financial Services Compensation Scheme. Our FCA number is 307038 and you can check our details by visiting the FCA's website at register.fca.org.uk or by calling them on 0800 111 6768.

We are also members of the British Insurance Broker's Association (BIBA).

Complaints Handling Procedures

We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:

Managing Director at: Choose Your Insurance, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3998 or email [email protected]

We will acknowledge your complaint within three working days of receiving it.

Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.

Financial Ombudsman Service

If you are still not happy with our final decision or if you have not received our final decision within 8 weeks of us receiving your complaint you can pass your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation and will review your case.

Their address is:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4567

You can visit the Financial Ombudsman Service website at: www.financial-ombudsman.org.uk

Following the complaints procedure does not affect your rights to take legal proceedings

Alternatively, please note that you can, if you wish, also submit your complaint via the Online Dispute Resolution (ODR) Platform set up by the European Commission. This service has been set up to help residents in the European Union (EU), who have bought goods or services online, get their complaint resolved. You can access the ODR Platform at http://ec.europa.eu/consumers/odr/

This does not affect your right to submit your complaint following the process above. Please note that under current rules the European Commission will ultimately redirect your complaint to the relevant ADR body detailed above.